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At Chiccharm Jewellery, we strive to provide you with the best shopping experience. However, if you are not completely satisfied with your purchase, we offer a 7-day return and refund policy. Please read the following details carefully to understand our process.
1. Return Eligibility
– You have 7 days from the date you receive your order to initiate a return.
– The product must be in unused condition and returned in the original packaging with all tags and labels intact. Products that are worn, damaged, or have missing parts will not be accepted for return.
– Custom-made or personalized items are non-refundable unless they arrive damaged or defective.
2. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact our customer service team via email or phone within 7 days of receiving your product.
2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. Our team will guide you through the return process and provide a return shipping address.
3. Return Shipping
– Customers are responsible for the cost of return shipping unless the item was received damaged or defective.
– Ensure the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure the safe delivery of your return.
4. Product Inspection
– Once we receive your returned item, it will go through a thorough inspection to verify its condition.
– Please allow 3-5 business days for the inspection process. If the product passes inspection and meets our return criteria, the refund will be processed.
5. Refund Process
– After the product is approved for return, we will initiate your refund to the original payment method used at the time of purchase.
– Refunds typically take 7-10 business days to reflect in your account, depending on your bank or payment provider.
6. Non-Refundable Items
– Shipping fees and COD charges are non-refundable.
– Items returned outside of the 7-day window, or those that do not meet our return criteria (e.g., worn, damaged, missing tags), will not be eligible for a refund.
7. Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or provide a full refund after verifying the issue.
For any further assistance, feel free to reach out to our customer support team. We are here to help!
